Privacy policy

Last updated: 12/11/2026

Motorcycles Plus respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, purchase products from us, contact us, or use our motorcycle workshop, servicing, repair, inspection or other services.

Motorcycles Plus operate from 126 Kewdale Road, Kewdale WA 6105, Australia.

For the purposes of this Privacy Policy, "we", "us" and "our" refer to Motorcycles Plus, as applicable to the service or transaction you are using.

1. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Contact information

This may include your:

name
email address
phone number
billing address
delivery or shipping address
other contact details you provide to us.

Order and transaction information

When you purchase products or services from us, we may collect information such as:

products or parts purchased
order details
transaction dates and amounts
delivery information
returns, refunds or exchanges
payment and transaction confirmation details.

When you use our Search a Part tool, we may also collect information you provide to help us identify the used motorcycle part you are looking for. This may include:

part category
motorcycle year of manufacture
motorcycle manufacturer
motorcycle model
part condition required.

Payment card information is generally processed by our payment service providers rather than being stored directly by us.

Enquiries and Service Information

We may collect personal information and information about your motorcycle when you enquire about, book or use our services.

Website Enquiries

When you submit a Send an Enquiry form through our website, we may collect:

your name
phone number
email address
motorcycle make
motorcycle model
year of manufacture
preferred service date
the service you are interested in
any additional information you provide in the “Tell us more” section.

Phone Enquiries and Bookings

When you contact us by phone, our reception team may collect information needed to respond to your enquiry or arrange a booking, including your name, contact details, motorcycle make, model and year, the service or work required, preferred booking date, and any other relevant information you provide during the call.

In-Store Enquiries and Bookings

When you visit our store or workshop in person, we may collect similar information to assist with your enquiry, arrange a booking, identify your motorcycle, provide workshop or inspection services, or maintain relevant service records.

We use this information to respond to enquiries, communicate with you, arrange and manage bookings, provide workshop, repair and inspection services, maintain service records, and meet applicable legal or regulatory requirements.

Communications

We may collect information you provide when you contact us by email, phone, online forms, social media, live chat or other communication channels.

This may include enquiries about motorcycle parts, workshop services, repairs, inspections, orders or other customer support matters.

Website and device information

When you use our website, we may automatically collect information such as:

IP address
browser type
device type
operating system
pages visited
links clicked
approximate location information
website usage and interaction information.

We may collect this information using cookies, analytics tools and similar technologies.

Account information

If you create an account on our website, we may collect information such as your name, email address, login details, preferences and account activity.

2. How We Collect Personal Information

We may collect personal information:

directly from you when you purchase a product or service;
when you create an online account;
when you contact us;
when you request a quote or make an enquiry;
when you book or use workshop, repair or inspection services;
when you complete an online form;
when you subscribe to our marketing communications;
when you interact with our website or social media;
automatically through cookies and similar technologies; and
from service providers or other third parties where permitted by law.

Where practical, we will collect personal information directly from you.

3. How We Use Personal Information

We may use your personal information to:

process and fulfil orders;
provide used motorcycle parts and other products;
arrange shipping and delivery;
process payments, refunds and returns;
provide motorcycle servicing, repairs and other workshop services;
arrange and administer inspections, including licensing and WOVR-related inspections;
communicate with you about your order, booking, vehicle or enquiry;
provide customer support;
maintain service and transaction records;
respond to enquiries and requests;
improve our website, products and services;
understand how customers use our website;
detect and prevent fraud, security incidents or unlawful activity;
send marketing communications where permitted by law and where you have provided the required consent;
comply with legal, regulatory and government requirements; and
otherwise use your information for purposes reasonably related to the services you have requested.

4. Marketing Communications

We may use your contact details to send you marketing communications about our products, used motorcycle parts, workshop services, promotions, news and other relevant offers where permitted by law.

Where consent is required, we will obtain consent before sending electronic marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly at sales@mcplus.com.au

Unsubscribing from marketing communications will not prevent us from sending important non-marketing communications, such as information relating to an order, booking, service, inspection or other transaction.

Australian commercial electronic marketing must generally comply with consent and unsubscribe requirements under the Spam Act 2003.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve your experience.

We may use analytics and advertising services provided by third parties, such as Google, Meta or other technology providers, where these services are installed on our website.

These services may collect information about your interaction with our website, including pages visited, device information and other usage information.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

6. How We Share Personal Information

We may disclose personal information where reasonably necessary to provide our products and services.

Depending on how you interact with us, this may include sharing information with:

Shopify and Shopify-related service providers;
payment processors;
shipping and delivery providers;
workshop, booking, inventory or business management software providers;
accounting and business service providers;
website hosting and IT service providers;
analytics and advertising providers;
email and SMS marketing providers;
professional advisers;
government agencies, regulators or law enforcement where required or authorised by law; and
other service providers who assist us in operating our business.

We only disclose information for purposes reasonably connected with our business activities, your transaction or the services you have requested, or where otherwise permitted or required by law.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process transactions and provide certain website and ecommerce functions.

Information submitted through our online store may be collected, processed and stored by Shopify and its service providers.

Shopify may process personal information in countries outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy:

Shopify Privacy Policy

You can also find information about Shopify's privacy practices through its Privacy Portal:

Shopify Privacy Portal

8. Overseas Disclosure

Some of our service providers may be located outside Australia or may store or process personal information outside Australia.

This may include technology, ecommerce, payment, analytics, hosting, cloud storage and other service providers.

Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures of personal information.

The countries in which information may be processed will depend on the service providers and technologies we use from time to time.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, secure systems, password protection and the use of reputable third-party service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which we keep information may depend on:

the nature of the information;
whether you have an ongoing relationship with us;
whether the information is required for a transaction or service record;
legal, tax, accounting or regulatory requirements; and
whether the information is required to resolve a dispute or enforce our agreements.

When personal information is no longer required, we may securely delete or de-identify it where reasonably practicable.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

To make a request, please contact us using the details below.

12. Privacy Act 1988

The Privacy Act 1988 (Cth) generally applies to Australian organisations with an annual turnover of more than $3 million, as well as certain small businesses in specific circumstances.

Where the Privacy Act 1988 and the Australian Privacy Principles apply to our business or particular activities, we will handle personal information in accordance with those requirements.

Regardless of whether particular provisions of the Privacy Act apply to us, we are committed to handling personal information responsibly and in accordance with this Privacy Policy.

13. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and respond to your concern.

Privacy Contact:

THE GARDINER STREET FAMILY TRUST

Trade name: Motorcycles Plus

Phone number: (08) 9353 4567

Email: sales@mcplus.com.au

Physical address: 126 Kewdale Road, Kewdale WA 6105, Australie

ABN: 98 627 231 066

ACN: 093152151

MRB468 DL2903

We will handle privacy complaints in accordance with our obligations under applicable privacy laws.

If you are not satisfied with our response, or if you believe your privacy concern has not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information is available at:

Office of the Australian Information Commissioner

14. Third-Party Websites and Links

Our website may contain links to websites, social media platforms or other services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

15. Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where collection would be unlawful.

If you believe that a child has provided us with personal information unlawfully, please contact us using the details above.

16. Your Choices

Where reasonably practicable, you may choose not to provide certain personal information.

However, some information may be necessary for us to provide particular products or services.

For example, we may need your name, contact details and delivery information to fulfil an online order, or certain motorcycle and customer information to provide workshop or inspection services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal and regulatory requirements.

The updated version will be published on this page with a revised "Last updated" date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: