FREQUENTLY ASKED QUESTIONS

MOTORCYCLE MASTERS

Got a question? Chances are, we’ve heard it before.

Whether you’re chasing a used motorcycle part, booking your bike into the workshop or wondering how shipping works, you’ll find answers to some of our most common questions below.

Can’t find what you’re looking for? Give the Motorcycle Masters team a call and we’ll point you in the right direction.

FAQ

MOTORCYCLE PARTS & WRECKING

Yes. Motorcycles Plus  stocks a wide range of used motorcycle parts sourced from motorcycles we dismantle at our Perth wrecker.

Our stock changes regularly, so if you can’t find a particular part online, get in touch with us. We may have it in stock or be able to help you find an alternative.

Motorcycle parts can vary between models, years and even different versions of the same bike.

When contacting us, have your motorcycle’s make, model, year and VIN ready if possible. A photo of the part you’re replacing or a part number can also help us identify the right component.

Where possible, used parts are inspected before being offered for sale. Because they are second-hand components, cosmetic condition and signs of previous use can vary.

Any important condition information should be included in the product description.

We regularly deal with motorcycles and parts from brands including Yamaha, Honda, Kawasaki, Suzuki, KTM, Triumph & Ducati.

Stock depends on the motorcycles currently being dismantled, so availability changes all the time.

Absolutely. Not everything sitting in the wrecker will necessarily be listed online.

Send us the details of your bike and the part you need, and we can check what we have available.

WORKSHOP & SERVICING

We work on a wide range of motorcycle makes and models. If you’re unsure whether we can work on your particular bike, contact the workshop with the make, model and year.

Yes. Bookings are essential and must be made in advance. Our workshop can get busy, so booking ahead ensures we can allocate the right time for your motorcycle.

Please contact the Motorcycle Masters team to arrange your booking before bringing your bike in.

Yes. If your bike isn’t starting, running properly or something simply doesn’t feel right, our workshop can investigate the problem and advise you on the next step.

Contact our workshop before purchasing the bike and we can let you know what inspection options are available.

ORDERS & PAYMENTS

Yes. Parts and products listed as available through our online store can be ordered directly through the website.

No. Adding an item to your cart does not necessarily reserve the product. An item is only secured once the order has been successfully completed.

Unlike new parts, many used motorcycle components are one-off items.

Once a particular used part is sold, we may not have another one until a suitable motorcycle comes through the wrecker.

SHIPPING & COLLECTION

Yes. We can ship eligible motorcycle parts and products to customers across Australia.

Shipping options and costs depend on the item, its size, weight and destination.

Where collection is available, you can arrange to collect your order from Motorcycles Plus in Kewdale, Western Australia.

Wait until your order is confirmed as ready for collection before coming in.

Some larger or heavier motorcycle parts may require a freight quote rather than standard shipping.

Contact us if you’re looking at an oversized item and we can discuss the available options.

International shipping may be available for eligible products and destinations.

International orders can require additional customs, export or shipping documentation depending on the product and destination. 

Any duties, taxes, import charges or customs requirements imposed by the destination country are generally the customer’s responsibility unless otherwise stated.

RETURNS & WARRANTY

Motorcycle Plus does not offer returns or exchanges simply because you changed your mind, ordered the wrong item or no longer require the product, except where we have agreed otherwise.

This does not affect any rights you may have under the Australian Consumer Law.

Contact us as soon as possible with your order details and photos of the item received so we can investigate.

If you believe an item is faulty, damaged or does not match its description, contact us with your order details and information about the problem.

Your rights and available remedies will depend on the circumstances and any applicable rights under the Australian Consumer Law.

Yes. We strongly recommend confirming compatibility before purchasing, particularly for used motorcycle parts.

If you’re unsure, contact us with your bike’s make, model, year and VIN before placing your order.

PAYMENTS

Payment is due when you collect your motorcycle from our workshop. All workshop work must be paid in full before the motorcycle leaves Motorcycles Plus.

It depends on the job. Some workshop work may require a deposit, particularly for larger jobs. Our team will let you know if a deposit is required when arranging your booking.

Yes. Online payments are processed through secure payment providers, and Motorcycles Plus does not store your full credit card details.

Shop with confidence knowing your payment information is handled securely during checkout.